Summary of the Betway contract terms and conditions

3.1 During the use of the gaming services offered by Betway, there may be potential limitations of visualization, information and / or functionality of the gaming services depending on the device or terminal that the client could use as a means of access to them, such as mobile devices, without guaranteeing in such cases the correct functionality of the same by Betway.”

Comment: Although Betway makes the software to access the different online casino options available to the public for free, the quality of access, connection, image or video upload completely escapes the operator's competence.

4.7.1 When you do not access your account or do not contact Betway continuously for 6 months, your account will become inactive and will be deactivated. A higher level of authentication than the usual account number and password will be required to access your account once it is inactive.”

Comment: There are also guidelines for proceeding in case of account suspension. After 6 months of inactivity, the account will be deactivated. If the time amounts from 24 to 72 months without use, then it will be suspended. In case an account remains without any activity for 72 months and the owner does not request to reverse the suspension, it will be permanently canceled and deleted from the system.

6.2 If we believe that you (...) personally benefits through the abuse of a Betway gaming standard, we may (...) annul any rule that is being abused either temporarily or permanently, terminate your access to our services and/or block your account. In such circumstances, Betway will not be obliged in any way to refund to you any amount you may have in the account other than the sum initially deposited.”

Comment: This can be one of the points that generates the most frustration among users. In case the casino for some reason suspects the abuse of the system (such as the use of external software) or the methodical use of bets to speed up the release of the offer, the company may withhold or cancel the winnings generated in the games, without being obliged to return them, because only by appealing to legal or legal instances, they will present the arguments (and their respective evidence) to have acted in such a way. An arbitrary clause that detracts power from the user.

9.1 The service and the program are supplied as is. We do not offer any guarantee or assertion, either explicit or implicit, in relation to the satisfactory quality, suitability for purpose, completeness or accuracy of the service or the program, without prejudice to the fact that the technical systems have the guarantees required by Spanish regulations in relation to their safety and availability.”

Comment: It is normal for casinos belonging to large international consortiums with divisions in various countries to distance themselves from direct responsibility for the technical failure of the platform. This is because, in general, the software is developed by a parent provider company and adapted for the different operating pages of the company. Compatibility problems often appear from time to time, for which the casino cannot answer.

10.2 In no event shall we, our directors, representatives, employees, shareholders, agents and affiliates, our principal parent company and parent companies and any of our subsidiaries be liable in contract, tort, negligence or otherwise, for any loss or damage arising from any cause, whether direct or indirect, or in any amount (even when we have been notified by you of the possibility of such loss or damage).”

Comment: Again, a clause that releases responsibility to any of the people (moral or fiscal) who work in or for the casino. The contract is designed so that the client knows at all times, that the actions undertaken in the games are the sole competence of the user himself. Although almost all operators do the same in the terms and conditions section, Betway specifies in several ways the null commitment adopted due to technical failures, loss of capital or general negligence. A similar feature has been observed only on the GoldenPark portal

11.2 When there is evidence of a series of bets placed by a player or group of players that, as a result of an increase in payments through promotional offers, result in guaranteed benefits for the player regardless of the outcome...”

Comment: This article goes hand in hand with what is stated in section 6.2, where it warns of the measures to be taken by the company in case of discovering that the player has used technical assistance of any kind to obtain an advantage in betting. We strongly recommend to all our readers not to use programs or software to win at the tables and machines, in order to avoid being reprimanded or punished, as the contract warns.

15.4 Players are strictly prohibited from using Betway and its systems to facilitate any type of illegal money transfers. You must not use the website for any illegal or fraudulent activity or for prohibited transactions (including money laundering) under the laws of your jurisdiction.”

Comment: It is obvious that the general public is warned not to use the platform, payment or withdrawal services, system and software in general for criminal purposes. Not only for the protection of the clients themselves, but also for the legal implications that this would have for the company. In case the company suspects or corroborates any illicit transaction, it will be reported immediately to the authorities.

16.3 Betway reserves the right to terminate your account for any reason and at any time without notifying you. Any balance on your account at the time of such cancellation will be deposited to your credit/debit card or financial account.”

Comment: This can happen for different reasons, including owning more than one account, non-correspondence of name between user and owner of the payment system, withdrawal of capital before covering the release requirements, if the client is a professional player of any of the casino variants or other operators have canceled (for whatever reason) the gaming profile.

21.1 These terms and conditions shall be governed by and construed in accordance with Spanish law. The customer and Betway expressly submit to the jurisdiction of the Spanish courts to resolve any dispute or claim that may arise as a result of the use of the website.”

Comment: Although the company is part of an international consortium, the actions and operations carried out in New Zealand are governed by Spanish laws, so any disagreement, claim or similar, must be settled in front of local legal instances. Likewise, the entry and withdrawal limits must be subject to the legal statutes in force in the nation and established in the Gambling Regulation Law.